About Service
DoubleVerify's analytics platform is a tool that helps advertisers manage performance data across devices and buying platforms, creating a more transparent and trustworthy advertising environment. As part of the team, I worked on developing the user experience for the new version of the platform, with a focus on creating an intuitive and user-friendly design.
The Pinnacle platform is actively utilized by various stakeholders, including prominent companies. With a growing user base, efforts are underway to upgrade the platform to Version 2.0.
My Role
Redesign landing page of analytic platform
Designed the Home and Settings pages of the Analytics platform 2.0 to improve the overall user experience, incorporating stakeholder feedback and collaborating closely with PMs and designers on high-level strategic discussions.
Milestone
10-Week timeframe: Design and process
During my 10-week internship, I worked on redesigning the Home and Settings pages of the Analytics platform 2.0. The project involved integrating insights from stakeholders, conceptualizing ideal designs to improve the experience on the service. At the end of the internship I reviewed my design with PMs and engineers and pitched final presentation.
User Story Map
Define MVP, features, and functions that are necessary to make a product usable
The map exhibits a vertical hierarchy of features associated with each activity. Horizontally, it illustrates the chronological flow of user activities corresponding to the steps. With this structure in place, I was able to distinctly define the MVP. This implies that the team can now pinpoint the essential features and functions necessary for creating a usable product.
Pain Points and
Design Solution
Crafting 4 key design solutions to alleviate pain points on Landing page
Transformed the landing page for better usability by introducing visual walkthroughs, clearer CTAs, and instant access to recent items. Stay informed with proactive notifications, ensuring a seamless and efficient user experience.
Pain Point 1
Lack of guidance
Users felt lost and overwhelmed due to the absence of cues to understand the menu hierarchy effectively
Pain Point 2
Unclear CTAs
Users are unsure where or how to start, once they land on the landing page
Pain Point 3
Time-Consuming
Users encountered difficulties recalling the names of the settings they had worked on and updating them
Pain Point 4
Uninformed of the status
Users wanted to be informed when a setting was approved and ready
Problem Space
Time-consuming navigation experience with an overwhelming menu hierarchy
Users felt lost and overwhelmed by the menu hierarchy upon landing on the page, unsure where or how to start. The most common difficulty is recalling and updating previously worked-on settings, leading to a time-consuming process.
Iteration
Make all content browsable with prioritization and a card view
I aimed to improve the user experience by making all content browsable at a glance with a card layout. The first concept prioritizes campaigns at the top, as all settings are linked to a campaign at a high level. Additionally, I differentiated each setting with color-coded cards and placed frequently used settings at the top with a bookmark feature.
Proposed Experience
A refined Landing page for streamlined and navigable UX
It features a streamlined design and enhanced navigation to provide users with a more intuitive and efficient experience at the first moment of the service. This optimized UX ensures that visitors can easily navigate through the platform, fostering a more engaging and user-friendly interaction with our analytics features
My Impact
Collaborative goal clarification with the team
Set and clarified project milestones and goals by collaborating with the team on feasibility and conceptual design
Efficiency boost
Synthesized research insights and created a storyboard template that can be applied by multiple teams to improve efficiency in outlining key interactions and defining the user experience
Next-Quarter launch for enhanced usability
Designed new versions of Analytics landing pages with improved usability, which are scheduled to be launched next quarter